Thank you for your inquiry.
As GCTS continues to investigate new and innovative ways to provide excellent support and service to our valued customers, we are embarking on a new approach that we feel will greatly improve our efforts. We have developed an Enhanced Service Program (ESP) which combines innovative tools and an online tracking system.
The major component of the ESP program is a dedicated web site that will allow you to submit service requests directly, monitor progress status and be informed when the service request has been completed. We will make available remote assistance tools to aid in more complex situations.
We feel that the GCTS ESP web site will allow us to more effectively communicate with you and provide vital information required to correct any issue being experienced as quickly as possible.
If you are not currently enrolled in the ESP program simply send an email to firstname.lastname@example.org and we will set up your system information. We will forward a username and password that will provide you with immediate access.
Once again, thank you for your valued business!